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Manufacturers are continually trying to improve the efficiency of their processes across their organizations — from product development to manufacturing, distribution, supply chain and customer service.

Ou technology can help manufacturers to:

Gain real-time visibility and control over processes. Process performance can be viewed by managers in real-time to reduce bottlenecks and improve productivity.

Ensure data quality and integrity with process models that actually run the process and provide consistency and adherence to manufacturer's business requirements.

Enable collaboration across and beyond the enterprise. Automatic notifications and work routing across departments, outside vendors, and suppliers reduces time, errors and the manual handling of process exceptions.

Extend the value of existing applications. Leverage existing applications like ERP and SCM by filling in the gaps created through more efficient Web-based forms, interfaces and reporting.

Respond to change faster. Revise processes to respond to business or market changes quickly and with minimal impact on the business.


NSK Steering

The Challenge: Detection of out-of-process conditions in order to improve just-in-time efficiency and customer service.

The Solution: NSK implemented PRESENCE to detect significant events across multiple applications and deliver immediate alerts linked to an escalating workflow according to the urgency of the process step.

The Benefits:

Improved control.
Quicker response.
Shortened inventory/logistical chains.
Initiating business processes.
Automating systems which were previously too labor-intensive to monitor.

Download the full Case Study in PDF format here


Moeller Marine

The Challenge: Manage special orders and order exceptions effectively and efficiently, extract useful customer information from MAPICS system, monitor and improve internal processes and controls.

The Solution: Implemented PRESENCE, with alerts identifying special, incomplete or out-of-process orders, plus monitors on stock levels, customer interactions and internal process schedules.

The Benefits:

Improved customer service with pro-active monitoring of order status and schedule
Improved production and process integration with automatic monitoring of incomplete order entry
Lower costs as staff are released for value-added business development tasks

Download the full Case Study in PDF format here


Grupo Dinamex

The Challenge: To provide greater visibility into the RMA cycle and to automate and streamline many of the traditionally manual processes involved.

The Solution: Implemented PRESENCE to develop a fully automated RMA notification system and provide real time visibility into the entire cycle by the means of automatic report generation and distribution.

The Benefits:

Reduced RMA cycle time
Greater customer satisfaction
More informed account management

Download the full Case Study in PDF format here



Challenge: To streamline the process of generating calendar events in Novell GroupWise from data stored in a JD Edwards EnterpriseOne CRM.

Solution: Use PRESENCE to automatically query the EnterpriseOne database, generate the appropriate ICS invitations and then email them as attachments to recipients in order to schedule Calendar events in the GroupWise application automatically.


Streamline the appointment scheduling process.
Eliminate the need to duplicate entries in two systems
Ensure Calendar Events are scheduled in GroupWise automatically and quickly.

Download the full Case Study in PDF format here




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