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Our technology can help healthcare companies improve performance by:

Increasing quality of service delivery by streamlining the end-to-end patient management process

Improving revenue cycle management initiatives with automatic work routing and notifications across groups, networks, and external partners. This reduces the time, errors and complexity of executing processes such as claims processing

Extending the value of core healthcare systems by leveraging existing applications and legacy healthcare systems and filling in the gaps with more efficient Web-based forms, interfaces and reporting.

Ensuring that the process that is documented is the process that is executed. Process models that actually run the process provide consistency, adherence to standards such as HL7 and audit trails to ensure compliance with regulations like HIPAA, etc.

Decreasing overall administration costs by automating and controlling how processes are managed. Costs are therefore reduced and productivity is significantly improved.

Our fax and workflow technology solutions for Healthcare provide a universal interface for the conversion and dissemination of information from all of your HIS platforms. Output from any application on any platform can be passed to our fax technology for conversion. These documents can then automatically be emailed, faxed, printed or published to a secure web site. This end-to-end solution provides your healthcare organization the necessary tools to manage all of your information in a timely and secure manner.



Meds prescribed by physicians and ordered from the pharmacy by fax can easily be received through the iMPS2 server and routed to a work queue to be accessed online by the pharmacist. Orders can be viewed on the screen while the information is entered into your third party pharmacy application. All orders can be easily indexed and archived. With PRESENCE we can develop complete workflow functionality to automatically route and trigger reltated processes.



Faxing is still one of the most cost-efficient and timely ways to communicate with customers. We offer the ability to quickly turn around invoices and informational requests to customers while avoiding the expensive conversion to electronic transactions. With PRESENCE we can automate payment request letter cycles and invoice generation as well as offering an online payment facility.


Medical Records

Reduce the expense of hardcopy storage and leverage the investment in your Electronic Medical Records system by allowing the same patient information being automatically faxed to physicians to be simultaneously faxed into your EMR system.


Processing Physician Orders

PRESENCE Orchestration enables can utilise OCR, intelligently routes incoming faxes and scanned paper documents based on content thru a workflow process, where patient information is indexed and easily searchable. A user can search using a variety of criteria (date, time, location, patient’s name, etc.) and instantly view images of the original document and all associated data. Any order can be found any time and at any service point – without ever having to pick up the phone. Plus, an audit trail for all activity is captured.


Spire Hospitals Debt Management System

The Challenge: To streamline and control the debt management process and provide real-time visibility into the financial data available.

The Solution: Use PRESENCE to extend the functionality of its existing systems and integrate multiple data sources. Automate current processes to provide up-to-date information, giving a complete overview for use in decision-making.


Real-time visibility
Reduction in errors.
More efficient reporting.
Automated workflow.
Improved cash flow.

Download the full case study here


Indian River Medical Center Critical Numbers

The Challenge: Providing Hospital CEO’s, CFO’s and Administrators with a real time snapshot of the critical key financial and other indicators of the hospital performance at any given time.

The Solution: Through the implementation of PRESENCE, the hospital is able to extend the functionality of its existing systems and integrate multiple data sources. Automation of current processes provides up-to-date information, giving a complete overview for use in decision-making.


Decision makers can be more proactive with real time information
Ability to make adjustments and be agile
Clearer visibility into critical data

Download the full case study here


Indian River Medical Center Foundation Fundraising

The Challenge: Every day, patients come through the doors of the Indian River Medical Center’s and receive top quality medical attention. Some of these individuals are in a position to make substantial donations to the Indian River Medical Center Foundation, but how does the medical center determine who they are and how to approach them while remaining compliant with HIPPA?

The Solution: Through the implementation of PRESENCE, the medical center is able to extend the functionality of existing systems and integrate data sources. Automation of current processes provides up-to-date information of potential supporters and ensure timely follow-up from the Indian River Medical Center Foundation staff.


Save Time and Increase Staff Productivity.
Improve Acquisition and Retention Rates of Loyal Donors
Provide Timely Cultivation of Prospective Donors
Build Relationships with Prospective Donors

Download the full case study here





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