The Challenge: Manage special orders and order exceptions effectively and efficiently, extract useful customer information from MAPICS system, monitor and improve internal processes and controls.
The Solution: Implemented PRESENCE, with alerts identifying special, incomplete or out-of-process orders, plus monitors on stock levels, customer interactions and internal process schedules.
Improved customer service with pro-active monitoring of order status and schedule
Improved production and process integration with automatic monitoring of incomplete order entry
Lower costs as staff are released for value-added business development tasks
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